FAQ

Second Wave is a resale marketplace where you can buy and sell pre-loved Faherty products, as part of our resale community. It is powered by a service provider called Archive.

Only new listings created during the promo period (now - February 28th at 11:59 PM ET) qualify.

The item must sell and be accepted within the same promo period (now - February 28th at 11:59 PM ET), and the seller must cash out within this same period in order to receive the faherty.com discount code.

For the 120% to apply, the seller must choose credit during cash-out.

If a seller lists or sells an item during the promo period but cashes out after February 28th, the 120% bonus will not apply.

For items traded in in-store, you will receive a $5 bonus, totaling $20 per eligible item. For items mailed in, you will receive the $5 bonus per item should the item be eligible and accepted by the warehouse before the promo ends.

We recommend mailing in your item(s) by February 21st so that the item is received and processed at the warehouse by the 28th.

You are purchasing a pre-loved Faherty product from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. Second Wave is also powered by pre-worn merchandize that get returned to our stores and excess stock from our inventory. The Second Wave team, powered by Archive, is here to answer any questions you have throughout this experience.

No. The Second Wave service is not currently available to buyers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot ship to AA, AE or AP addresses.

Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our Second Wave customer support team within 3 days of delivery.

If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. If your item never arrives, we will issue you a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count then Mon-Fri are counted as the next 5 business days, after which you will have the opportunity to cancel.

If your item is damaged or in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our Second Wave customer support team. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.

All sales are final and returns are not accepted. However, you can always re-list the item for sale. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.

Faherty does not guarantee:

The existence, quality or authenticity of the items advertised

The truth or accuracy of sellers’ content or listings on the service

The ability of sellers to sell items through the service and ship items within required shipping windows

However, your purchases are protected when you shop with Second Wave. We will refund you if your item never ships or has been misrepresented by the seller.

State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.

Second Wave items sold directly by Faherty Brand (and not by peer sellers) have been inspected, cleaned, and repaired (if necessary) by our partners at Tersus Solutions. The quality has been professionally vetted and therefore does not require photos. Any defects will be photographed and documented when present on garments.

Second Wave allows you to sell nearly all of our historic and current items. We do not allow the sale of items that are not from our brand. Third party brands sold by Faherty are not eligble for resale on Second Wave.

Find your item through our search page

Check the condition

Add photos of the item

Set your price

Preview and list

No. The Second Wave service is not currently available to sellers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot support sellers with AA, AE or AP addresses.

There are two ways to find your item on the search page when you begin listing:

By product name. Log in to your Faherty account view your order history to see the product names of your previously bought items. You can also find this in your email confirmation or on your physical receipt.

By style ID. This can be found on the care label of the item, but is not available for all items

If you still can’t find the item you’d like to sell, please contact our customer service team and we’ll give you a hand.

We will give you a price recommendation based on data about the item, including the type of item and its original price. You’re welcome to adjust this price.

We only accept items that are in good condition. For example, we do not accept items that have major rips, stains or missing/broken buttons or zippers.

If you’re selling a piece of clothing, ensure it’s freshly laundered. Give shoes and bags a clean and make sure there’s nothing left in bags or pockets. Write a thank you note to your seller to include in your package.

Choose repurposed packaging, such as a box or mailer from another shipment, that fits the size and shape of your item, while ensuring it’s well protected.

If you don't have box or mailer that you can repurpose, you can use a USPS box, available for free at any post office. But please ensure you use a Priority Mail box. Priority Mail Express boxes are not allowed.

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely with a personal thank you note and attach this label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.

Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.

You will only be paid for your item after it sells. When USPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or a Faherty discount code.

If you choose cash, you will receive 70% of the sale price of the item. If you choose a Faherty discount code, you will receive 100% of the sale price of the item.

If you choose a Faherty discount code it can only be used for purchases directly with Faherty. This discount code cannot currently be used on the Second Wave site.

At the point your item sells, we will email you a pre-addressed USPS Priority Mail shipping label to put on your package. Assuming you use this shipping label and the package is scanned into the USPS tracking system, you will be insured up to a value of $100 if the item gets lost in transit by USPS. When you scan the package at USPS, we will send both you and the buyer an email with the tracking information.

If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example by failing to communicate damage, you will not be paid and the item will be returned to you.

We are only accepting Faherty apparel and footwear for trade-in at this time. Items must be in good condition with no major damages such as rips, stains, or pilling. Items cannot have been hemmed, lengthened, or altered in any other way.

You can trade in your item by mail by clicking here or by visiting a participating store.

Once you've confirmed your trade-in online, you will receive a pre-paid shipping label via email. Pack your item(s), attach the label to your package, and drop it in the mailbox or at the nearest USPS location. Alternatively, you can schedule a free USPS package pickup. If you trade-in by mail, $7.00 will be deducted from your total discount code amount to cover the cost of processing.

If your item is accepted, we’ll send you an email with your Faherty discount code details. The discount code cannot be used on secondwave.fahertybrand.com

Once your items are received and verified at the warehouse, you will receive an email with the discount code you’ve earned towards your next Faherty purchase. Processing time is about 10 business days between receiving your items and issuing the discount code.

For in-store trade-ins, an associate will verify your items with you present, and you will receive your discount code via email immediately.

If your item is not accepted for trade-in, you will not receive any credit. Please note we are not able to return items that are not accepted and will donate them on your behalf.

For every Faherty Brand piece you trade in you will receive a $15 dollar discount code. For example, if you trade in one piece you will receive a $15 discount code, if you trade in four pieces you will receive a $60 discount code, etc. (up to $75).

No, as long as they are authentic Faherty Brand items there is no limit to the number of items you can trade in

No, trade in is currently only available at the following stores:

Spring lake

Nashville

Madison

Williamsburg

Portland

Boulder

Venice

La Jolla

Austin

Lincoln Park

Shortly after the store employee processes your trade-in you will receive an email containing your discount code from Archive, our partner that manages our Second Wave platform.

The discount code is a one-time use code. We encourage you to use the full value of the discount code in a single transaction because the value cannot roll over to future purchases.

Any new Faherty Brand item is eligible.

Yes, the discount code is combinable with all other promotions, sales, offers, etc. Multiple discount codes received from the trade-in program can be stacked with each other as well. No minimum purchase necessary.

All discount codes are valid for two years following the issue date.

If you lose your code please reach out to customer support. They can help you recover your code or reissue the code in the event it cannot be recovered.

Yes, you can return items purchased with the discount code but you will only be refunded the amount that you paid beyond the value of the discount code. We cannot reissue a new discount code in these situations. We can however do an in store exchange if the size of the garment was not correct at no cost.

Yes, the items need to be in a decent wearable condition. Minor rips or cosmetic damages are acceptable, but large stains, tears, and damages that cause the garment to be unwearable will not be accepted. We are happy to recycle the garment for you in that event.

No, there is no proof of purchase necessary.

No scheduling needed. Just walk into any participating location and speak with a store employee to help process the trade in.

Buying secondhand is a way to reduce the environmental impact of your fashion choices. The production of new clothing requires a large amount of natural resources. Buying one used item reduces its carbon, waste, and water footprints by 82%. Good for the planet, good for your wallet.

Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.